Privacy Policy

DataGram ("DataGram", "we", "us") provides Starlink hardware sales, professional installation, subscription management, and related networking services in Nigeria. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you.

We may collect: your name, phone number, email address, company or organisation name, service address or installation site details, vessel or site identifiers you provide, billing and payment references, WhatsApp or form messages, and technical notes from surveys and installations (for example mount location, power notes, and network configuration required to deliver the service).

We collect information when you contact us through our website forms, WhatsApp, phone, email, social media, or in person; when you request a quote, survey, or installation; when you purchase hardware or subscribe to managed services; and when you communicate with our support team about an active service.

We use your information to respond to enquiries, schedule surveys and installations, deliver and support Starlink and networking services, process invoices and renewals, provide post-installation support, improve our services, and comply with legal or regulatory obligations under Nigerian law.

We do not sell your personal information. We may share information with trusted service partners only as needed to fulfil your order or support (for example logistics, payment processors, or account activation workflows), and with authorities when required by law. Where Starlink or other third-party platform accounts are involved, their own terms and privacy practices also apply to data processed on those platforms.

Our website may use cookies or similar technologies that are necessary for the site to function, and may use analytics tools to understand how pages are used so we can improve performance and content. You can control cookies through your browser settings.

We retain personal information for as long as needed to provide services, manage subscriptions, resolve disputes, meet accounting and legal requirements, and maintain installation and support records for clients with active or historical engagements.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable Nigerian data protection law (including the Nigeria Data Protection Act), you may request access to the personal information we hold about you, ask us to correct inaccurate data, or request deletion or restriction where legally available. To make a request, contact us using the details below. We may need to verify your identity before responding.

Our services are directed to adults and organisations. We do not knowingly collect personal information from children for the purpose of selling or marketing Starlink services.

Our website may link to third-party sites (including Starlink, payment providers, or social networks). We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when changes are published. Continued use of our website or services after an update constitutes notice of the revised policy.

For privacy questions or requests, contact DataGram at info@datagram.ng or +234 906 097 6424, or use the Contact page on this website.